Big Bus New York Bus Tours

Kelly

Jun 2025Verified booking

5/5

Ivan (Driver) and Shelley (Tour Guide) were awesome! Ivan did his best to slow down where he could so we could get as many pictures as we could. Shelley was so fun and incredibly thorough with information about the City and Borroughs. This was a highlight of our trip and I highly suggest taking this tour! It would be a great tour to do at the beginning of your trip, too!!

Josee

Jul 2024Verified booking

5/5

We had a very nice tour of the city on the bus, the tourist attractions were very well indicated and our guide Dwayne was really nice and entertaining.

View original review in French

Sigourny

Mar 2024Verified booking

5/5

"Riding the Big Bus in New York City was an absolute delight! From the moment I stepped aboard, I was treated to unparalleled views of the city's iconic landmarks, including the Empire State Building, Times Square. The convenience of the route combined with the comfortable seating made for an unforgettable sightseeing experience. Whether you're a first-time visitor or a seasoned New Yorker, the Big Bus tour is a must-do for anyone looking to immerse themselves in the vibrant energy of the Big Apple." Also the staff were so friendly and up beat!

Nikki

Jun 2024Verified booking

5/5

Shelley our tour guide was amazing. Super friendly and informative !!!

Adeyemi

Apr 2024Verified booking

5/5

Jenn's passion for what she does is infectious. Best decision I made in NYC!

MARLENE

Jun 2024Verified booking

2/5

I have COVID and I was unable to take the tour. I tried contact associate or agentes but I was disconnected every 15 minutes

Fabio

Aug 2025Verified booking

5/5

Great service. Received email with passes and paired with the go city app. Everything worked perfectly

View original review in Italian

Gordon

Oct 2024Verified booking

2/5

Ease of hop on hop off and that was about it.

Jennifer

Oct 2024Verified booking

1/5

Bought a 2 day all inclusive pass, spent Saturday on the red route with plans to do the blue route Sunday. Unfortunately Sunday morning we were informed that the blue route was canceled all day, and everything i had planned for that day went up in smoke. This caused my anxiety to get pretty bad. Our plans centered around the bus and the 2 routes as we had no vehicle with us and do not really understand the subway system. Then we decided to ride the red route again and do a few more things on it since we could nonlonger do the blue route. Sights set on the statue of liberty.. Oh the bus driver cannot speak English, and just continues driving right past the stop, never announced or said anything so now we are at stop 12 and if we want to do the statue we have to ride the route all the way back around. Busses stuck in traffic, cannot get off unless it is a designated stop, even when we were stuck in parade traffic and wasting our time. Driver constantly honking horn, even when there was no place for anyone to drive to. Tried to get a partial refund for our tickets since all of the plans I had for Sunday were now messed up, was told to call another company, then another. I will not be doing this again, nor will I recommend it to anyone, it was not a good experience at all.

geeta

Aug 2024Verified booking

3/5

Being able to book attractions. Just wish you could book world trade centre memorial museum Rockefeller and edge in advance too instead of having to go on the day or go there to book which is inconvenient.

Jai

Feb 2024Verified booking

5/5

ticketing experice was great, you may like bucket activties which require prior bookings .also, you should clear the message to do booking for each pass, (like 2 bookings for 2 pass) rest .. all experice was great.

Arthur

Jun 2024Verified booking

5/5

The amount of attractions you could visit with the one pass!

Mascoli

Nov 2023Verified booking

3/5

The price is too expensive!

Ashitha

Oct 2023Verified booking

5/5

Great way to save money. Everything should know about this

Laura

Oct 2023Verified booking

5/5

I visited a lot of places, Manhattan is beatiful !

Chris

Jan 2020Verified booking

5/5

easy to check out orders

Claudia

Jan 2020Verified booking

4/5

Very easy selection and checkout. Great!

Eva

Jan 2020Verified booking

5/5

Everything was clearly explained and worked as promised

Marija

Jan 2020Verified booking

5/5

Easy. Immediate receive of tickets.

Nigel

Jan 2020Verified booking

5/5

Great price and deals. Helpful folks on chat!

Gianmario

Jan 2020Verified booking

5/5

Faster option

Evonne

Jan 2020Verified booking

5/5

Must-visit place! Definitely recommend Headout for booking

Julie

Jan 2020Verified booking

4/5

Loved every minute of the experience! Good job guys

Daria

Jan 2020Verified booking

4/5

Easy and very pleasant experience

Ellen

Jan 2020Verified booking

4/5

This app keeps everything organized for you. If I’ve had a question they have answered. Use the live chat.

antonella

Jan 2020Verified booking

4/5

Very Good service

Yvona

Dec 2019Verified booking

4/5

We are very happy with the experience on Headout

ruth

Dec 2019Verified booking

5/5

Was able to find cheap tickets at the very last minute! Will definitely use this app again

Mah

Aug 2025Verified booking

5/5

I loved my overall experience over there with my partner but the most amazing thing was that Glass Floor 😍, also i loved the angled views.

Melissa

Aug 2025Verified booking

5/5

The experience was well worthwhile and the staff were very helpful and friendly. I also need to mention the speciality cocktails were delicious.

Jungho

Aug 2025Verified booking

5/5

I loved it all of moment. Especially edge was really fantastic. We saw whole city above the tower. I'd like to recommend this great experience.

Charlene

Aug 2025Verified booking

5/5

The staff where very helpful, the view was awesome and information was useful. I had a wonderful experience and will definitely recommend friends and family to visit!☺️

Vaibhav

Aug 2025Verified booking

5/5

Great experience! We were able to go to the viewing deck under 20mins. Perhaps the morning hours were not busy. Fantastic view if the city from the top, highly recommend!

Fekenne

Aug 2025Verified booking

5/5

Was great and to be done ! Special plus for the Edge experience. I recommend to be there 30' before sunset so you can enjoy the view in day and night mode.

Susan

Aug 2025Verified booking

5/5

Seeing the city with a bird eye view was breathtaking. Being so close to the Chrysler building watching the rose gold light of the setting sun reflect off of The Chrysler building made it even more beautiful!! The staff was extremely helpful. And the pastrami sliders, mediterranean plate and cocktails were delicious! A definite must see when in New York City

Alejandro

Aug 2025Verified booking

5/5

Honestly, the app did not work. They sent me the QR code to show it at the entrance and funalments there was no problem to enter.... Everything was fine. Always recommended on your trip to NY.

View original review in Spanish

Eliza

Aug 2025Verified booking

5/5

Me and my son we had a great experience in NY. Our Travel Path was Kevin Home Alone 2 places. Buying tickets was easy pizzy. We had a great time in New York and we build unforgettable memories.

William

Jul 2025Verified booking

5/5

From the start to the end. Staff were fantastic. No time pressure being up on top. Facilities were excellent. Amazing views from the edge itself. Well worth the admission.

Jose

Jul 2025Verified booking

5/5

Very beautiful and extraordinary experience. Of all the attractions in New York thix was my favorite. The only thing i did noticed was that staff was not to pleasant. Im from Texas and we don't treat people differently.

Frédéric

Jul 2025Verified booking

5/5

Easy to book. A lot of people, but that's to be expected...the checks are quick and the shuttle service is well organised to connect the 2 islands. The 2 museums (Statue of Liberty and Ellis Island) are very well done. I particularly recommend the audio guide for the visit to Ellis Island. It's a must-see that we don't regret.

Ralph

Jul 2025Verified booking

5/5

The view is spectacular and the structure looked and felt very secure. It was not overcrowded and the staff was very nice and helpful. We took lots of pictures and videos and highly recommend visiting the Edge!!

Jameisa

Jul 2025Verified booking

5/5

It was an amazing view from the edge and the glass floor. From entry to exit I had a great time. Would definitely recommend to others.

Bobola

Jun 2025Verified booking

5/5

I am speechless. That was awesome. From buying the tickets, welcoming, experience... that was a lifetime memories to keep. Thank you for the good job and keep it up.

Susan

Jun 2025Verified booking

5/5

Everything from the elevator ride to the room with the Silver inflatable balls... (which kids really enjoyed)... great day! Will definitely recommend to friends when we get home, should they visit NY!

Gablin

Jun 2025Verified booking

5/5

The tour itself!!!you can stop and get off wherever you want....the different neighbourhoods and their atmosphere!!!I highly recommend !!!!

View original review in French

AlhajI

Jun 2025Verified booking

5/5

This visit was like Waw experience for me and my siblings. I have never felt like that in my life and you can never find the food and drinks anywhere else I promise you. The customer service was thrilling. Overall we felt like kings 👑 my brothers are still overwhelmingly grateful for the memory we had out there yesterday.

Omar

May 2025Verified booking

5/5

The views of NYC: The Chrysler building, MetLife, Pepsi Cola, WTC... incredible! Also the metallic balloons room is amazing, we felt like kids again. The top roof bar drinks, Almond croissant and ambiance are tops.

Pauline

May 2025Verified booking

5/5

We were behind a bit in time of our booking and panicked arriving! But the staff on entrance were so obliging to help my family get to gain the amazing experiencebof the edge! Would highly recommend it for all to do..

Jose

Aug 2025Verified booking

5/5

All fabulous and wonderful and very well organized

View original review in Spanish

Tscina

Aug 2025Verified booking

5/5

It was beautiful! Absolutely a great experience and well worth the price paid!

Aleksandra

Aug 2025Verified booking

5/5

That was an amazing experience!

Timothy

Jul 2025Verified booking

5/5

Incredible views, extremely well maintained rooms and facilities, helpful staff, great times!

FRANSILMA

Jul 2025Verified booking

5/5

It was my first time an it was extraordinary The view an service was breathtaking Definitely coming back

Fekenne

Aug 2025Verified booking

5/5

Was great and to be done ! Special plus for the Edge experience. I recommend to be there 30' before sunset so you can enjoy the view in day and night mode.

Frédéric

Jul 2025Verified booking

5/5

Easy to book. A lot of people, but that's to be expected...the checks are quick and the shuttle service is well organised to connect the 2 islands. The 2 museums (Statue of Liberty and Ellis Island) are very well done. I particularly recommend the audio guide for the visit to Ellis Island. It's a must-see that we don't regret.

Gablin

Jun 2025Verified booking

5/5

The tour itself!!!you can stop and get off wherever you want....the different neighbourhoods and their atmosphere!!!I highly recommend !!!!

View original review in French

Melaine

Jun 2025Verified booking

5/5

Ticketing was done online. We just showed our paper ticket and hopped right on the bus. We loved seeing and hearing (don't forget to take earphones that are free) places on the bus. Very easy to get off and get back on.

Diana

Jul 2025Verified booking

5/5

Easy tickets purchased through this means and very beautiful places.

View original review in Spanish

Gregory

Aug 2025Verified booking

4/5

We got to see so much of the city and jump off whenever we wanted to. What was difficult was the lack of air conditioning on the lower level. My walking impaired relative got sick from the excessive heat.

Sherri

Aug 2025Verified booking

3/5

The bus was a great way to get to each attraction, I thought there would be more narrative of what we were seeing in route and the attractions of each stop. The lower level seating is not great at all, windows were tinted and unable to see anything. the audio was not good quality and spoke of where stop would be but not much more, then went to music. I had experienced a bus tour from another company in NYC and this was not nearly as nice of a tour.

William

Aug 2025Verified booking

4/5

They accepted me to enter despite the agreed time (2 hours later), given the flight delay I had. What I did not like were the queues...everything is a queue, I think it could be more efficient, having technology at hand or the space for the queues at the boarding area could be roofed. After that, everything was as expected.

View original review in Spanish

ROSALIE

Jul 2025Verified booking

4/5

The A1 staff! What I didn't like was the frequent braking and the guided tour with headphones, which often cut out ... and you had to put the Channel 3 back on and turn up the sound every time it cut out ...

View original review in French

Thomas

Jul 2025Verified booking

4/5

We wanted to travel the whole journey on our first morning to enable us to get familiar with the layout of NY. It was perfect for that.

Alessandro

Jul 2025Verified booking

4/5

the ticket worked correctly, the app was easy to use, I just wondered if I was entitled to use the ferry without queuing, because I didn't see anyone using it, I followed the flow of people,

View original review in Portuguese

Natalie

Jul 2025Verified booking

4/5

It was almost awesome, better directions could be included, Uber took us to the battery as advised but with construction the drop off was a bit of walk, one of the travelers cannot walk easily, we were well past the proper drop off. Include drop off near Bowling Green subway stop on the park side, it is an easier walk, follow the "blue sign" into the park. something like that. The cruise, your team and the sites were excellent.

Kay

Jun 2025Verified booking

4/5

The audio part was great. Very upbeat and informative. We always got a seat up top - it wasn't overcrowded. The ticketing process was easy. The stops were selected to give us access to many interesting locations near the stops. The men working at and on the buses were very polite and helpful. We would definitely do it again.

Claudio

Jun 2025Verified booking

5/5

What can I say, for us it is the second booking in a few days and I must say that everything was perfect. Very affordable prices, rapidissimio the arrival of tickets and management of reservations. As well as very good discounts, which increase according to the bookings made. Top.

View original review in Italian

Suzanne

Jun 2025Verified booking

3/5

I thought the audio was informative but it was out of sync on our first ride and we missed our exit for the statue of liberty. Also it was raining and I saw that other hoping hopoff providers provided rain ponchos. I did not realize that there were two other providers, top view and gray line. This caused quite a bit of confusion. Using the receipt as proof of ticket was not optimal as, with the rain, it became a wet mess and the driver did not want to accept my mobile receipt after our first ride, they wanted to see the paper receipt which had became unusable. There appeared to be no way to replace it.

FERNANDO

Jun 2025Verified booking

5/5

A visit to the history of the United States, it is necessary to pass by Ellis Island and as an icon of the country, to see the Statue of Liberty for what it represents.

View original review in Spanish

Paolo

May 2025Verified booking

5/5

Fantastic day discovering the most famous statue in the world and the history of Hellis island that I did not know. Very interesting and current topic of immigration. The visit to the Hellis museum is to do it all without missing anything!!!

View original review in Italian

Melissa

Aug 2025Verified booking

5/5

Ease of getting on and off bus

Valarie

Aug 2025Verified booking

5/5

Great staff and well organized

Fabi

Aug 2025Verified booking

4/5

Well organized ferry access consistent with the large turnout with on-time runs.

View original review in Italian

Anil

Aug 2025Verified booking

5/5

I had ride 1st time in my life and great experience about this type of bus

Petrus

Jul 2025Verified booking

5/5

The moving film shown in Ellis Island museum - a must see for children and adults alike.

FREDY

Jul 2025Verified booking

3/5

The boat trip and the experience in Liberty Island was great.

TELMO

Jul 2025Verified booking

4/5

There was a very nice woman driver who didn't tell the story and gave us tips. She was very funny

View original review in Spanish

Jorge

Jul 2025Verified booking

3/5

Yo much traffic The day was very hot The drivers were good

Santiago

Aug 2025Verified booking

5/5

It was fast and hassle-free. Avoided long lines. Highly recommended.

View original review in Spanish

Oreoluwa

Jun 2025Verified booking

5/5

It was amazing. I was able to see all the attractions I wanted and had a seamless experience with getting checked in.

Hans-Georg

Aug 2025Verified booking

5/5

Uncomplicated, understandable and flexible (you can rebook at short notice, cancel...) really a relaxed city trip. Really five stars!

View original review in German

Holly

Jun 2025Verified booking

5/5

We had a great time. Eat before you go in. Cafe is pricy. Plan on being there at opening to have ample time and avoid a crowd for an hour or two. Sooooo much to see so plan a second visit and wear comfy shoes.