Madrid Bus Tours

Berger

Apr 2025Verified booking

5/5

Very well organized and interesting

View original review in French

Daniella

Jun 2025Verified booking

4/5

It was nice. Good route and nice audios while going around. The only thing I didn't like was that it is named "Hop on Hop off tour" but its a bus without stops, so especially with kids it would have been better to have that option of going down whenever you'd like.

Tobias

Jun 2025Verified booking

3/5

ould have been a great tour but there were no stops - unfortunately also no real visible info prior bying the tickets. That's a huge dissatisfaction for some of the spots we would have liked to visit a bit longer and continue the tour later which was not possible - but the tickets were already bougt.

JEAN-FRANÇOIS

May 2025Verified booking

4/5

Plus points: - always good to have a general view of a city - the 2 routes - historical & modern - are interesting Minuses: - too bad there weren't any intermediate stops so you could get off/climb to visit the sights - not all audio outlets worked properly - staff a bit nitpicky: with QR-Code + validity date, excessive to ask for printed tickets again

View original review in French

Nicholas

May 2025Verified booking

4/5

Good explanations of all the sights. Just too bad there is no hop in hop off while it is advertised as such

View original review in Dutch

Leoni

May 2025Verified booking

4/5

I had never been to Madrid, so I booked the bus tour on-Line. No problem getting on the bus , Everything pleasant and I got to see Madrid with the two bus tours.

View original review in Italian

Debora

May 2025Verified booking

3/5

It was nice to be able to see Madrid above street level because then you really see how beautiful the buildings are. The tour itself was not very fascinating little was told about the history of the city or certain places, just which architect designed it. I would have liked to hear a little more.

View original review in Dutch

Maxine

May 2025Verified booking

5/5

we booked the tickets online ...it was super easy to find the buses..and we took old tour first .stopped for lunch .then took new tour... it wascwell organized and the audio guide worked really well. We enjoyed everything we saw..thankyou !

Madalena

Apr 2025Verified booking

3/5

I bought the tickets thinking I'd be able to get on and off at the places I wanted (HOP ON/OFF), but all I got was misleading advertising. The place to catch the bus was also not the most central or suitable for those on foot. It was worth the driver giving me some tips on how to get around Madrid by bus for free.

View original review in Portuguese

Francine

Apr 2025Verified booking

4/5

The activity itself is great. The problem is the lack of complete information about the service. IT'S NOT HOP ON HOP OFF. You can only get on and off the bus at a single stop.

View original review in Portuguese

Ralf

Apr 2025Verified booking

3/5

The ride and the audio guide were very good. What was not good was that there was no indication at the time of booking that there are currently no more hop-on hop-off tours in Madrid, only panoramic tours without stops. It was therefore not possible to get on the bus near our hotel as we had intended, so we had to ask around and walk to the starting point at the Prado MUSEUM.

View original review in German

Coppola

Apr 2025Verified booking

3/5

None warned me that the bus was no longer hop-on hop-off, so one could no longer get off at each stop and quin di could only get on from a predetermined starting point. This caused us considerable inconvenience

View original review in Italian

Chauffier

Apr 2025Verified booking

4/5

THE +: headphones worked well, feedback OK LES: starting point very difficult to find no stops, two complete routes with no stops at all

View original review in French

Aafje

Apr 2025Verified booking

3/5

It's a nice route by bus. Great to be able to see everything sitting down like that. Unfortunately, there was no option to leave the bus during the tour, so hop on hop off was out of the question. We understood that this has to do with the permit not being issued by Madrid at this time. In itself not a problem, but not known in the app where we bought the tickets and then it's still disappointing

View original review in Dutch

Anita

Mar 2025Verified booking

3/5

Basically we liked the tour, but we were not informed that there was only one starting point and no hop on hop off option.

View original review in German

annarita

Jun 2025Verified booking

5/5

Comprehensive and comprehensive tour of the city

View original review in Italian

Friedrich

May 2025Verified booking

3/5

Ferdinando was a great guide and add context

Tereza

May 2025Verified booking

4/5

Good way to see the city, panoramic view, multi language guide, do both routes.

Alex

May 2025Verified booking

5/5

Eva is an awesome guide for The Prado art works!

Petrus

May 2025Verified booking

3/5

Audio had many hiccups So not very audible

View original review in Dutch

Lila

May 2025Verified booking

5/5

The visit, the weather and the presentation

View original review in French

MAYARA

Apr 2025Verified booking

3/5

It wasn't possible to get up and down in the places

View original review in Portuguese

Flor

Apr 2025Verified booking

3/5

I would have liked them to take us through Atletico Madrid's stadium. Just like we went through Real's stadium 😉

View original review in Spanish

Christina

Mar 2025Verified booking

4/5

Great way to see and learn about the highlights of Madrid.

Denise

Mar 2025Verified booking

5/5

The audio was clear and interesting. No static, no missing minutes just plain well written entertainment.

Arthur

Apr 2025Verified booking

3/5

I was under the impression that the bus would drop my wife and I were the bus pick us up and it did not the guide told me that it would when we boarded the bus

Evelyn

Apr 2025Verified booking

4/5

Everything I loved! But... We did not find the 1hour free electric scooter ride. We even get taxi went to the place you instructed us to go and we found none.

Giselle

Apr 2025Verified booking

3/5

It could have 1 or 2 stops at least, for hop on hop off . The very title of the emails you receive is hop on hop off, which is misleading.

View original review in Portuguese

Kim

May 2025Verified booking

5/5

Lots of beautiful things seen very special. Pretty quiet in the bus around noon

View original review in Dutch

Helen

May 2025Verified booking

3/5

The audio Gide was out of sync

Alexandra

Apr 2025Verified booking

2/5

Unfortunately, the tour was not very interesting, many places were not covered (including the Royal Palace) and you couldn't get off like in other cities. The audio guide was partly incomprehensible because the option to get off was offered several times! TOO BAD!

View original review in German

Joan

Apr 2025Verified booking

2/5

I have always liked doing the Hop on Hop Off buses becaue you get to see a lot of the city. The one we took in Madrid was terrible in that the audio would say there was a stop coming up and then never stopped so when we tried to find the stops later on it was impossible. We did not find any signage that would indicate the stops so when we were walking, we had no idea where to get back on the bus. We did one trip around and then intended to hop on and off for different stops but could not find where to get back on once we got off. Very disppointing. Need much better direction and signage and the driver needs to stop even though people might not get off.

Amina

Apr 2025Verified booking

2/5

Gives an overview of the city

MICHELA

May 2025Verified booking

1/5

Very boring especially in the recorded part. Lots of historical notions between dates and names .... but not very engaging. The modern tour makes no sense at all . Totally useless staff on board

View original review in Italian

Stefan

Apr 2025Verified booking

1/5

The hop-on / hop-off tour did not live up to its name. It was really just a round trip, i.e. a traffic jam tour. Traffic jam tour without the possibility to leave the bus in between. The audio guide was not adapted accordingly, it was offered at every "station" to leave the bus via the rear stairs. However, there were actually no stations. Probably because of the loss of time due to the heavy traffic, the tour was also shortened and did not follow the plan provided. All in all: a waste of time and money.

View original review in German

Pauline

Apr 2025Verified booking

1/5

It was not a hop on hop off. You couldn't get off anywhere. That suggestion is being made by you guys, though. Nowhere does it say you can't get off

View original review in Dutch

GUSTAVO

May 2025Verified booking

2/5

The bus did not allow boarding and alighting it was only a 1h30 ride.

View original review in Spanish

Alexandr

Apr 2025Verified booking

2/5

There is no hop on and hop off option available anymore which was not reflected when I bought the tickets.

Elena

Feb 2025Verified booking

4/5

Good experience although the overly busy downtown extended the travel time quite a bit

View original review in Italian

Derek

Feb 2025Verified booking

5/5

it was a good, concise tour of Madrid, lots of information and history nuggets along the way, and the tour guide spoke excellent English!

CHIARA

Jan 2025Verified booking

4/5

Nice little tour, in Spanish or English. Hard to find the starting point but we got to see Madrid

View original review in Italian

Geraldine

Feb 2025Verified booking

5/5

Everything was brilliant , enjoyed the commentary in English

Maria

Dec 2024Verified booking

2/5

The guide spoke very quickly and with her mouth glued to the microphone. You couldn't understand anything. I warned her, but it didn't get any better. I asked them to pay attention to the way they spoke, but unfortunately it was a very poor visit

View original review in Portuguese

Angelo

Feb 2025Verified booking

2/5

I thought I could get off and on, but I couldn't Then headphones not provided

View original review in Italian

Birgit

Jan 2025Verified booking

2/5

I would choose a different organizer next time. Price was exorbitant

View original review in German

Emmanouil

Mar 2025Verified booking

1/5

The trip was not available,probably due to manifestations in Madrid. Nobody informed us, and yet they have not refund the money

Dominique

Feb 2025Verified booking

1/5

I booked a Hop On Hop Off and we had a continuous ride with no stops. This was not mentioned. I think I paid too much for a 1h30 tour . I would advise all my friends not to book this overpriced tour.

View original review in French

Ronald

Jan 2025Verified booking

1/5

I paid for a Hop On and Hop Off bus tour of Madrid and as highlighted there were 11 stops to chose from. This however was not the case as you can't get off at all until the tour finishes. I travel lots and this is the first time I have experienced this as we always do this to get to know the city and then use the bus tour finishes go from venue tk venue tk save time.

Goran

Jan 2025Verified booking

1/5

Jako dugo se nije pojaio bus i kada je dosao na stanicu nismo usoeli da udjemo u njem, tako smo posle 1,5h cekanja bacili 6 karata jel je bilo nemoguce uci u autobus. A DISASTER OF AN ORGANISATION

This review is translated. Show original review.

luisa

Dec 2024Verified booking

1/5

I already wrote my complaint, in your app the tickets seemed to be a on/off ticket, not a single loop, I had to pay the difference to upgrade the ticket

Laurie

Sep 2024Verified booking

1/5

Worst experience ever. Roads and routes closed due to a protest but the company didn't inform us. All stops where we were to get the bus were closed and there was no one to help. After over an hour we found a lady who sent us to the fifth stop on the tour as it was open. We then waited another 40 mins. Once in the bus, you couldn't hear the guide nor did we see much due to the route. Basically we rode the bus from stoplight to stoplight. Worst tour I've ever taken.

Renzo

Jul 2024Verified booking

1/5

I bought 2 tickets on the train from Valencia to Madrid , expecting a lovely tour with your app but everything was closed , we talked to the police that we must find the Hop in Hop off they said everything closed for Pride. We spoke with 2 kiosks and they said NEVER SOLD IT because no transit. I ask support and they answered: no way to refunding my money. HOW? there was no bus, no gasoline spent, no sells and why my money goes away. Extremely disappointed like never before

Evelina

Jun 2025Verified booking

4/5

the experience was very pleasant. Too bad the guide didn't speak French.

View original review in French

Paolo

Feb 2025Verified booking

2/5

The tour is sufficient in terms of duration. However, there are some things to report to improve the service. The bus is old and takes in water from the roof ( it was raining ). The guide is only in Spanish and English, we should distribute audio guides and have more languages. In short a little disappointing, it can be done much better.

View original review in Italian

GUILLERMO

Oct 2024Verified booking

5/5

Highly recommended, the guide in particular (Lion) demonstrated knowledge and group management. The tour was well designed as well.

View original review in Spanish

Manuel

Sep 2024Verified booking

4/5

Lively tour of Madrid's main sights. I liked the tour guide and the experience of the night tour of the city.

View original review in Portuguese

CARRILLO

Jul 2024Verified booking

4/5

Petite expérience touristique sympathique avec une guide sympathique aussi. Vraiment dommage que le parcours n'inclus pas un petit tour autour du Santiago Bernabéu

Walfre

Jun 2024Verified booking

4/5

good service, they could improve it giving a moment to take pictures of the places where they take us, and it should start a little later to be able to see the places illuminated.

View original review in Spanish

Vitor

Aug 2024Verified booking

2/5

Little information on the exact starting point. Apart from that, it was spectacular.

View original review in Portuguese

GUERRIERO

Jun 2024Verified booking

1/5

Une honte. Difficile à trouver. 30 min avant nous étions sur place. Le bus est arrivé 5 min avant le départ. . Nos billet ont été scanné. Et au moment où le bus a ouvert ses portes un groupe sans avoir été scanné ni vérifié. Ont poussé pour prendre les meilleurs place. N ont pas été correct lors de la visite. Nous ont gene.. personne a rien dit. Ni vérifier leurs billet. Une honte. Avoir payé pour rien profiter

Patrick

May 2024Verified booking

4/5

Very enjoyable and informative, Nengore the tour guide was excellent. Bus was clean and comfortable, nice tour route, I would recommend when visiting Madrid.

Himani

May 2024Verified booking

5/5

Loved Laura ..she's good n fun.. Jason was good too . Good experience..

Amanda

Apr 2024Verified booking

5/5

Fabulous bus trip, recommend to family and friends

Marc

Apr 2024Verified booking

2/5

Very disappointed as the guide only spoke English. His comments were broadcast over a loudspeaker

View original review in French